Computer Tech Support and Technical Help Desk

Bureau 24 has the I.T. expertise that you need fast. Our 911 Tech Support features a guaranteed 1 hour response time to your site and certified technicians that will quickly put renegade technology back under your control. Our tech support services are available for your home or business 365 days a year.

Tech Support Services and Pricing:

Wireless Networking:

Networking Installation $129

Securely share the internet, printers, and files from anywhere in your office or home. Fast and easy multi-tasking with safe and secure wireless network installation. Up to two computers. Add additional devices for $49. Hardware not included.

Set-up and Secure:

Standard Security & Performance $149

Maximize computer’s performance with more than 100 enhancements. 2 Single Title Software Installs and Optimization. We’ll personalize it to your needs and remove all unnecessary clutter. Installation of security and privacy software to ward off viruses and spyware. Software included. All critical updates installed.

Advanced Security & Performance $199

Standard Security & Performance package plus 2 Single Title Software Installs, Optimization and Restore CD. We’ll create a restore CD of your computer information in case the hard drive fails.

Repair and Upgrade:

Advanced Diagnostic With Repair $149

Diagnostic, cleaning, virus/spyware removal, os repair, optimization, software updates. An extensive diagnosis to discover the cause of crashes, lockups, unusual slowness or internet problems. Includes software repair, viruses and spyware removal and physical cleaning. Optimize to enjoy faster computer speed and better performance.

Advanced Diagnostic, Repair & Prevention $229

Diagnostic, cleaning, virus/spyware removal, os repair, software updates, 2 single title software installs, and optimization. Includes all the advantages of Advanced Diagnostic & Repair PLUS installation of security and privacy software to keep your computer protected. Security software included.

Clean & Remove (Hard Drive Erasure) $99

Resell or donate your computer with confidence after we remove all your confidential files and information from the hard drive using military grade file shredding. Don’t give away your confidential information.

Protect and Save:

One Time Data Backup/Transfer $129

Transfer to CD/DVD, Ext device, direct HD, Network Attached Storage. Move up to 9.4 Gigabytes of data Save secure copies of your computer’s files in case of a severe crash. Up to 9GB of your computer’s essential files will be secured.

Automated Data Backup $129

Transfer to Internal, External HDD or NAS. Save secure copies of your computer’s files in case of a severe crash. Up to 9GB of your computer’s essential files will be secured.

Additional Services:

Diagnostic $99

Experts will get to the heart of the matter and root out the problem through a series of system checks and diagnostics. And once the riddle is solved, we’ll advise you on the best course of action for you to take to get your PC back into shape.

Computer Cleaning $99

Dust bunnies are one of your computer’s most dangerous and worst enemies. The accumulation of dust particles in your computer case can shorten the life of your PC. The particles block essential airflow to the system which causes the processor and hard drive to overheat, creating irreversible damage. Experts will decontaminate your computer from the grips of those grimy hares.

Computer Optimization $99

Your computer, just like your car, is a finely tuned machine that needs regular maintenance to keep it running and in good working order. This service includes over 100 system tweaks that will shorten your computer’s boot time, deleting unwanted files and unnecessary background processes. Experts will bring your system up to speed with the most recent updates to guard against security threats, and if needed, defrag your hard drive.

Single Title Software Install (AV, AS, OLB. Etc.) $99

From tax preparation to hobbies — Bureau 24 will install a utility or productivity software. Service excludes operating system installation. Software not included.

Software Suite Install (Suite, MSFT Office, DI Suites, Etc.) $99

Service includes the repair, troubleshoot, or install one software suite (ex. Office, Norton Internet Security, etc.) and the installation of all critical updates for the software suite. Experts will also test the software suite for proper functionality. Software not included.

Hardware Install (upgrade/service) $99

Experts are standing by to install any one PC compatible internal or external hardware device onto your desktop or laptop. Graphics/video card, memory and optical drives are examples of what this service includes. Hardware not included.

Operating System Install $199

Installation of the latest version of Microsoft® Windows that best suits you and your computer. Experts will install all critical system updates. Software not included.

Restore CD Creation $99

Did you know most new PCs come with the restore copy of your new system on the hard drive? Take the fuss out of creating a restore disk. Experts are standing by to take the trouble out of the process and create a restore CD for you.

1 Hour Training $99

Bureau 24 offers hour-long, personalized training sessions where you’ll learn what you want to learn, on a specific topic, at your own pace — right there at your own computer in the friendly confines of your home. Examples include: software, basic PC skills, digital imaging, digital video, digital music.

2 Hour Training $149

One Hour not enough? Double your I.T. Expert time with a Two Hour Training.

ISP Service $149

Are you having problems connecting with your current high-speed or dial-up service?I.T. Experts can help out to get you started with a new broadband account — or get you back up if your connection’s down because of a faulty modem, router or cabling. Note: Additional charges may apply for restoring computer access to network resources. ISP not included.

MP3 Setup and Training $99

Get your MP3 player working. Have an Expert set-up your new MP3 player online through your PC. The service includes brief training on how to: Use your MP3 player Burn your own CDs and rip (copy) your CDs onto the computer Transfer tunes to your MP3 player Organize your new music library Working high speed internet connection required. Hardware not included.

Peripheral Setup (Printer, Digital Camera, etc.) $99

Need help connecting something to your computer? This service is the quick and painless way to ensure your printer, digital camera or other digital device is correctly installed. The service includes: Guiding you through the connection steps over the phone or online Help properly configure your device settings Working high speed internet connection required. Hardware not included.

VoIP Install and Activation $149

An Expert will setup or troubleshoot one VoIP device on an existing functional network, setup and activate of one account and test the VoIP device for proper functionality. Hardware and VoIP service not included.